I build things on ServiceNow that actually work in production — not just in the demo. Six years deep, across a law firm running solo and senior delivery at Capgemini. My focus is API architecture, integration engineering, and the kind of platform edge cases that don't appear in any documentation.
I'm a senior ServiceNow engineer and integration architect. Six years on the platform — from running an instance completely solo at an 800-person international law firm, to leading complex multi-client delivery at Capgemini's ServiceNow practice.
The work I find genuinely interesting sits at the sharp end of the platform: API design and integration engineering. I've built dynamic API generation frameworks where configuration records define endpoints at runtime with no developer involvement in routine onboarding. I've designed composite authentication architectures layering Bearer tokens, mTLS, and HMAC-signed headers on single outbound calls. I've built ACL-driven payload filtering systems that strip response fields dynamically by calling principal, enforcing data segregation without forking endpoint logic.
I also write about what I find. The platform has a lot of undocumented behaviour that costs senior developers real time when they hit it. If I spend half a day debugging something that has no documentation, I write it up. Someone else shouldn't have to spend that half day too.
Complex ServiceNow integrations, platform architecture, scoped application development. Open to senior consulting engagements and contract roles.